This practical, skills-based course has been delivered in over 30 countries in Africa, Asia, the Americas, the South Pacific and Europe for 20+ years. Tailored to address a variety of needs, and with materials translated into four languages, the course has five main purposes, to:

  1. Explore and evaluate the nature of conflicts facing course participants, and international development practitioners and managers generally.

  2. Build on people’s practical skills in conflict analysis, negotiations, and managing difficult behaviours

  3. Enable people to design approaches to conflict management at an achievable scale, and to help them determine their role, responsibilities and resources as an insider or outsider in different conflict situations

  4. Enable people to understand their own conflict management styles, manage stress, and reflect on their self-management safely and with confidence.

  5. Provide participants with some “go to” tools to support local people, their colleagues, and others in situations where the goal is to ease tensions, capture opportunities, and develop effective development partnerships.

In addition to this ‘core course’ we offer specialist support in four areas (as separate additional deliverables):

  1. Environmental conflicts (e.g. parks and protected areas; forestry, water; wildlife-human conflicts; production/conservation issues; marine and near-shore issues; land-based farming)

  2. Gender and conflict

  3. Stress management, post-traumatic stress and leadership in traumatised societies

  4. One-to-one coaching and professional support in managing difficult situations

Content and Learning Methods

The Course content addresses the overlapping needs of people who might be involved with a conflict in any of three ways – perhaps all three at different times:

  • Those who are experiencing the conflict(s)

  • People who are ‘outside’ the conflict but trying to address it in some way, and

  • Individuals who must manage not only the conflict situation but also look after themselves.

In general, our ‘core’ course includes:

  • Exploring participants’ own experience and understanding of conflict

  • Conflict analysis, including stakeholder analysis and a variety of analysis analytical tools

  • Conflict management styles, negotiation, facilitation and third party fact-finding

  • Gendered and cultural aspects of conflict management

  • Power – making the most of differences in power

  • Building and maintaining effective communications in complex situations

  • Taking care of ourselves – managing stress, managing self

  • Building agreements, agreeing aims and monitoring outcomes

  • Building consensus and generating ideas about what to do if consensus cannot be achieved

We also offer expertise in trauma and stress, linking with colleagues who are experienced counsellors or psychotherapists, who have worked with post-traumatic stress or in war zones. This includes training people in leadership positions who are trying to bring about change in cross-cultural settings, even though they may themselves be suffering current or post-traumatic stress.

Oslo Analytica arranges both open generic courses for individual participants and single client courses that are tailor-made for the needs for our clients (e.g. emphasis of course, type of conflicts to focus on etc.). For instance, in highly sensitive situations or where a greater level of custom-design is needed, we can design bespoke training in Oslo or overseas. Either way, we will work from the first principle of conflict management – “do no harm” and advise accordingly. If we cannot help, we will try to put you in touch with people who can.

Our participatory approach to social learning encourages learners to actively engage with the materials through discussion; repeatedly practicing skills; and giving and receiving feedback with their colleagues and the course facilitators.


By the end of the course and through agreed follow-up activities, participants will be able to:

  • Analyse and describe the kind of conflicts they might face, in ways that support decision making

  • Conduct a conflict analysis using several tools that can be easily understood in cross-cultural, cross-organisational settings

  • Use course feedback to develop practical skills in negotiation, facilitation, communication and managing difficult behaviours

  • Describe different ways in which power, gender, age, culture and other factors influence conflict situations and the sort of interventions they might seek or avoid

  • Reflect on their own self-management and develop effective stress management methods

  • Continue developing personal and professional action plans for self-development

Does the course cover ‘Mediation?’

In our courses you will learn about mediation as well as other forms of third party negotiations. Many of our course graduates find themselves in a mediation role and we discuss what to do if this happens to you. However, our emphasis is on third-party facilitation and fact finding in support of people’s needs. We view mediation as one form of Alternative Dispute Resolution (ADR) that requires professional certification in order to call oneself a ‘mediator.’  We do not train people in the legal side of mediation and believe that there is an important distinction between being ‘able to mediate’ and being a ‘professional mediator’ in international development, family law or commerce.


The core course lasts 4 to 4½ days – typically three days of one week, and 1 – 1½ of the next week (by negotiation). Prior to the course participants are sent a questionnaire and two handouts – about 2 hours of preparatory work. Course follow-up is designed with clients and participants but typically includes a review of Personal and Professional Action Plan, started during the course and finalised during course follow-up that typically takes 2-6 weeks. Throughout this time, participants are supported by Oslo Analytica staff by email, Skype or similar.

Where people require support beyond this, we can provide close support over longer periods, for example in a sensitive project requiring detailed conflict analysis, or on-going conflict management.

Single client course: TBC
Open generic course for individual participants: TBC


The courses will be delivered by Dr Scott Jones, a restoration ecologist and social anthropologist who works internationally as a facilitator, researcher, and evaluator. Scott has developed and delivered these and similar courses for UN agencies, international development organisations, governments, central banks, research institutes, NGOs, industry and communities in over 30 countries. His main work areas are:

  • Conflict management – specialising in environmental and cross-cultural conflictsgender; restorative justice; trauma and mental health.

  • Organisational development – strategic planning, diversity, managing change, leadership, communications, dispersed teams in cross-national partnerships.

  • Programme and project management – including UN, INGO and corporate systems. Frequent partnership development where several agencies need quickly to align systems for complex emergencies or development initiatives.

  • Restoration Ecology and Social Anthropology – main focus on environmental restoration of degraded African mountain forests, facilitating complex multi-stakeholder processes, and increasing the involvement of women and youth in conflict management.

Scott designed and led a 4-year development project in Eritrea, linking communities, ministries and an NGO. He has managed projects with UN agencies, international development organisations, local authorities, and private businesses. He is a trained counsellor and advanced coach who has worked in public health, mother and child health, as a nurse manager, volunteer nurse and development worker in East African famines. Scott gained his pilot’s licence through a British Royal Air Force scholarship.

PhD – Restoration ecology in African Highlands (University of Stirling, Scotland)
MA – Education Leadership and Management (Open University)
BSc – First class joint honours in Social Anthropology and Environmental Sciences (U. of Stirling)
Registered General Nurse (Kings College Hospital, London)
Registered Mental Health Nurse (Maudsley Hospital, London)